Refund policy

Returns, Refunds and Warranty

30-day money-back guarantee
If The Chill Cap is not right for you, you can return it within 30 days of delivery for a full refund of the purchase price.

How to return
1. Email john.stackhouse@thechillcap.com with your order number and the reason for the return.
2. We reply with return instructions and the return address.
3. Pack the complete system (cooling membrane, backpack with reservoir and drink tube, pump unit, wireless remote, tubing, wall charger and USB-C cable), preferably in the original box.

Return shipping
If your item arrived defective, damaged, or was not what you ordered, we pay for return shipping. For all other returns, the customer pays return shipping.

Refunds
We issue your refund within 5 business days of receiving the return. Refunds go back to your original payment method. Your bank may take a few more days to post it.

6-month limited warranty
We warrant The Chill Cap against defects in materials and workmanship for 6 months from the delivery date. If a part fails under normal use during that time, we will repair or replace it at our choice, at no charge.

The warranty does not cover
- Damage from submerging the pump unit in water (it is splash-resistant, not waterproof)
- Cutting, puncturing, or modifying the cooling membrane, tubing, or pump
- Modifying a helmet to fit the membrane
- Normal wear, cosmetic damage, or lost parts
- Use other than as described in the instructions

Warranty claims
Email john.stackhouse@thechillcap.com with your order number, a short description of the problem, and a photo or video if possible.

Important
The Chill Cap is a comfort product, not safety equipment. Your helmet must still fit snug and secure with the cooling membrane in place. If it does not, do not ride with it.